clarity in every
transaction.

Custom projects: A full refund can be requested before work begins (within 7 days of signing). After work starts, refunds are calculated based on completed stages.

SaaS subscriptions: Monthly subscriptions are non-refundable. Annual subscriptions are fully refundable within 30 days of purchase, or pro-rata until day 180 (with a 10% admin fee).

Support plans: Cancellable with 30 days' notice. No refund for the current month.

Send your refund request to [email protected] with your account details, order number, and reason. We review requests within 5 business days and notify you of the decision.

Once approved, refunds are processed within 10 business days to the original payment method.

• Request review: within 5 business days
• Approval or denial: detailed email notification
• Refund processing: 5–10 business days
• Funds appearance: varies by bank (5–14 days)

The following are excluded from refunds under any circumstance:

• Work completed and approved by the client
• Discovery and initial planning fees
• Third-party costs (domains, hosting, API licences)
• Custom integrations with external systems
• Completed training sessions
• Rush or priority fees

We prefer to resolve any issue through direct communication. If you initiate a chargeback without contacting us first, it may result in suspension or termination of your account.

We reserve the right to amend this policy. Changes take effect upon publication on the website. Continued use of our services constitutes acceptance.

For any questions about this policy, email us at [email protected].