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Vilartech was founded in 2015 and has been delivering high-quality software solutions for over 8 years. During this time, we've successfully completed more than 200 projects for clients across various industries including finance, healthcare, retail, and manufacturing.

Our company has grown from a small team of 5 developers to a comprehensive technology partner with over 50 specialists across different domains of software development and IT consulting.

Vilartech offers a comprehensive range of software development and technology consulting services, including:

• Custom software development
• Web and mobile application development
• Cloud solutions and migration
• AI and machine learning implementation
• DevOps and infrastructure management
• IT strategy consulting

Our team of experts works closely with clients to understand their unique needs and deliver tailored solutions that drive business growth and efficiency.

Our software development process follows an agile methodology that emphasizes collaboration, flexibility, and continuous improvement. Here's an overview of our typical process:

1. Discovery: We begin by understanding your business goals, requirements, and challenges.
2. Planning: Our team creates a detailed project plan, including timelines, milestones, and resource allocation.
3. Design: We develop wireframes, prototypes, and technical architecture to visualize the solution.
4. Development: Our developers write clean, efficient code in iterative sprints.
5. Testing: Rigorous quality assurance ensures the solution meets all requirements and functions flawlessly.
6. Deployment: We carefully launch the solution to minimize disruption.
7. Maintenance: Ongoing support and updates keep your software running optimally.

Throughout this process, we maintain transparent communication and provide regular updates to ensure alignment with your expectations.

We offer flexible pricing models to accommodate different project types and client needs:

• Fixed Price: For well-defined projects with clear requirements, we provide a comprehensive quote covering all development costs.
• Time and Materials: For projects with evolving requirements, we bill based on the actual time spent and resources used.
• Dedicated Team: For long-term projects, we can assign a dedicated team working exclusively on your project for a monthly fee.
• Retainer Model: For ongoing support and maintenance, we offer monthly retainer packages with predetermined service hours.

During our initial consultation, we'll discuss your project needs and recommend the most suitable pricing model. We pride ourselves on transparency, with no hidden costs or unexpected charges.

We accept a variety of payment methods to accommodate our clients' preferences:

• Bank transfers (ACH/wire transfer)
• Credit cards (Visa, Mastercard, American Express)
• PayPal
• Stripe

For larger projects, we typically structure payments in milestones to align with project deliverables. This might include an initial deposit, followed by payments at key project stages, and a final payment upon project completion.

For retainer-based services and ongoing support, we generally invoice on a monthly basis. All payment terms are clearly outlined in our service agreements before project commencement.

Yes, we offer comprehensive maintenance and support services to ensure your software continues to perform optimally after launch. Our support packages include:

• Bug fixes and issue resolution
• Performance optimization
• Security updates and patches
• Feature enhancements and updates
• Technical support via email, phone, or ticketing system
• Regular system health checks

We offer different support tiers with varying response times and service levels to match your needs and budget. Our team can also provide training for your staff to ensure they can effectively use and manage the software.

Our response times vary based on the support package you've selected and the severity of the issue:

We also offer 24/7 emergency support for critical issues with our Enterprise support package. Our goal is to resolve issues as quickly as possible to minimize any disruption to your business operations.

Yes, we routinely sign Non-Disclosure Agreements (NDAs) before beginning discussions about potential projects. We understand that many of our clients share sensitive information about their business processes, intellectual property, and strategic plans during our collaboration.

Client confidentiality is a cornerstone of our business ethics. We have strict internal policies regarding data protection and information security. All our employees sign confidentiality agreements as part of their employment contracts, and we implement robust security measures to protect client data.

If you'd like to discuss your project under an NDA, please let us know, and we'll provide our standard agreement or review yours before proceeding with detailed discussions.