Privacy Policy

Last Updated: November 6, 2025

Welcome to V Connect ("Platform", "Service", "we", "us", or "our"), a product by Vilartech. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

            Important: By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
        

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

Create an Account: Name, email address, phone number, organization name, password
Use the Platform: Contact information, messages, conversation data, customer information
Configure Settings: Preferences, notification settings, integration credentials
Make Payments: Billing information (processed securely through third-party payment processors)
Contact Support: Support tickets, feedback, correspondence

1.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information:

Usage Data: Pages visited, features used, time spent, interaction patterns
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General geographic location based on IP address
Cookies and Tracking: Session data, preferences, authentication tokens
Log Data: System logs, error reports, performance metrics

1.3 Information from WhatsApp Integration

When you connect your WhatsApp Business Account:

WhatsApp Business Account credentials and tokens
Phone numbers associated with your business
Message content sent and received through the Platform
Contact information from your WhatsApp conversations
Message status and delivery information

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

Operate and maintain the Platform
Process and facilitate WhatsApp messaging
Manage your account and provide customer support
Process payments and subscriptions
Enable collaboration features within organizations

2.2 AI and Analytics Features

Generate AI-powered conversation insights and suggestions
Analyze sentiment and lead scoring
Provide automated responses and chatbot functionality
Generate reports and analytics dashboards
Improve AI model accuracy and performance

2.3 Service Improvement

Understand how users interact with our Platform
Develop new features and functionality
Identify and fix technical issues
Conduct research and analysis
Optimize performance and user experience

2.4 Communication

Send service-related notifications and updates
Respond to inquiries and support requests
Send marketing communications (with your consent)
Provide important security and policy updates

3. Data Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Platform:

Cloud Hosting: Infrastructure providers for data storage and processing
AI Services: OpenAI, OpenRouter for AI-powered features
Payment Processing: Paymob and other payment gateways
WhatsApp Business API: Meta Platforms for WhatsApp integration
Analytics: Service providers for usage analytics and monitoring
Email Services: Email delivery and communication platforms

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal requests from law enforcement or government authorities
Court orders, subpoenas, or legal processes
Protection of our rights, property, or safety
Investigation of fraud or security issues
Enforcement of our Terms and Conditions

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data encrypted in transit (TLS/SSL) and at rest
Authentication: Secure login with JWT tokens and session management
Access Controls: Role-based permissions and multi-tenant isolation
Regular Audits: Security assessments and vulnerability testing
Monitoring: 24/7 system monitoring and intrusion detection
Backup: Regular data backups with disaster recovery procedures

            Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
        

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts: Data retained while your account is active
Deleted Accounts: Data deleted within 30 days of account deletion (unless legally required to retain)
Messages and Conversations: Retained according to your organization's settings and retention policies
Audit Logs: Retained for 30-90 days depending on your subscription plan
Legal Requirements: Some data may be retained longer to comply with legal, tax, or accounting obligations

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

Access your personal information stored in our Platform
Update or correct inaccurate information
Export your data in a portable format
Request a copy of your data

6.2 Deletion

You can request deletion of your:

Personal account information
Specific conversations or contacts
Entire organization data (for organization owners)

6.3 Marketing Communications

Opt-out of marketing emails via unsubscribe links
Manage notification preferences in account settings
Service-related communications cannot be opted out (but we'll keep them minimal)

6.4 Cookies and Tracking

Control cookies through browser settings
Disable non-essential tracking technologies
Note: Some features may not function properly without cookies

7. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites and services (such as WhatsApp, payment processors, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access: Obtain confirmation of data processing and access to your data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to certain processing activities
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your local data protection authority

11. California Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell your data)
Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last Updated" date
Sending an email notification for significant changes
Displaying a prominent notice in the Platform

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

Data Protection Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Support: [email protected]
Address: Cairo, Egypt
Phone: +201111296413

We will respond to your request within 30 days.

14. Specific Privacy Notices

14.1 AI and Machine Learning

Our AI features use your conversation data to:

Generate intelligent reply suggestions
Analyze sentiment and conversation patterns
Score and qualify leads automatically
Provide insights and recommendations

You can disable AI features in your organization settings. AI processing is performed by OpenAI and OpenRouter under their respective privacy policies.

14.2 WhatsApp Data

WhatsApp messages processed through our Platform are subject to:

WhatsApp's Business Terms and Privacy Policy
End-to-end encryption between WhatsApp users (we only process metadata)
Your organization's data retention policies
Our platform's security measures and access controls

14.3 Multi-Tenant Architecture

Our Platform uses a multi-tenant architecture where:

Each organization's data is logically isolated
Users can only access data within their organization
Superadmins have access for platform maintenance (logged and audited)
Cross-organization data sharing is strictly prohibited